Terms and Conditions

  • 24 hours notice is required for cancellations or a charge will be incurred. If you do not let us know that there is a problem 24 hours before your appointment a 100% charge will be incurred. If you cancel your appointment on the day a 50% charge will be incurred unless you reschedule for the following day
  • If you arrive late to your appointment and your Therapist can no longer carry out your treatment you will be offered an alternative time on the same day if there is availability and you will be expected to pay upfront but if you can not attend the alternative time on offer there will be a 50% cancellation charge
  • If you arrive late to your appointment and your Therapist only has enough time for a shortened version of your appointment you will still be charged for the original treatment due to the Therapists time being reserved
  • A 50% charge will be incurred if treatments are reduced on the day if you decide you no longer require some of your appointment
  • 24 hours notice is required for any treatment changes or a 50% cancellation charge will be incurred
  • We have no refund policy in place for treatments, products or gift vouchers
  • Some treatment times are an estimate only
  • Babies under no circumstances are allowed to come in with you during your treatment
  • Children that are not booked in for a Princess Polished treatment are not allowed to come in with you during your treatment
  • Your treatment will be cancelled on the day if you do attend with children that are not booked in for a Princess Polished treatment and a 100% charge will be incurred
  • Your treatment will be cancelled on the day if you do attend with babies and a 100% charge will be incurred
  • Gift vouchers are valid for 6 months unless otherwise stated
  • If you forget your gift voucher on the day of your treatment an alternative method of payment must be made
  • Lost gift vouchers can still be redeemed by presenting the till receipt
  • If you are booked in for a Shellac soak off and the product is not Shellac there will be an extra charge £5
  • Price increase as of 1st May 2017